FlexIS Remote Service

Benefits

A FlexIS expert is virtually standing at your side; also for questions, not only for trouble shooting - increasing your productivity
In case of emergency, the machine is immediately accessible for the FlexIS Remote Service expert
A complete security concept is in place with secure internet connection (VPN tunnel) and restrictive access management. All activities are logged. Control over the machine always remains with you
You have access to your own reports and selected documentation
FlexIS Remote Service makes up for an on-site service trip, thus saving time and cost as well as drastically reducing downtime

FlexIS Remote Service is a structured service package:

Link: The automatic connection check ensures the remote connection is always available when needed
Expert Network: pooling of competency by organized interconnection of service and R&D experts
Diagnosis: in-depth diagnostics with special FlexIS Remote Service software tools
Resolving Issues: FlexIS Remote Service experts can correct machine and job setups in close cooperation with you
Consulting: FlexIS Remote Service gives you advice about special configurations, etc.
Reports: all FlexIS Remote Service activities are logged and transparent. For each Remote Service intervention a service report is compiled and sent to you

For more information please contact us here