Services / Support

In order to assure our customers have the support they desire for the inspection machines they have invested in, Emhart Glass has established three Inspection Competency Centers in strategic locations around the world: Clearwater, Florida; Cham, Switzerland; and Johor Bahru, Malaysia.

What is a Competency Center?

Well first and foremost each of the Competency Centers is equipped with Emhart Glass Inspection machines. As a result, we are able to demonstrate the machines real-time to our customers, let their operators and engineers touch and feel the machines without having to travel tremendous distances. In addition, the competency centers serve as a hub for local Project Managers, Field Service Engineers and support functions. Customers are able to interact with the same personnel they work with in their plants.

What should a Customer expect from a Competency Center?

There are many benefits to having these regionally supported Competency Centers. Aside from localized demonstrations, the staff is able to provide training in local languages for the majority of our customer languages. Customers do not have to send their employees across the world – they can select from the closest or preferred Competency Center. In Europe, Middle East, Africa, Russia and CIS, they are able to send to Cham, Switzerland or Johor Bahru, Malaysia. For the North, South, Central Americas we have our Competency Center in Clearwater, Florida. In addition, customers can send containers for evaluations and test reports regarding defect detection capabilities. We aim for the Competency Centers to provide support and service “Beyond the Machine”. We look forward to seeing you, someday in one of our Centers.

• Field Service
• Project Management
• Training

For further information please contact your local sales office.