24/7 Emergency Assistance

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Description

For production critical emergencies, 24/7 emergency assistance offers phone assistance by experienced service engineers around the clock. If necessary, we can dispatch a service engineer for urgent on-site service.

Key targets / benefits

Technical service support 24 hours a day, 365 days a year to support our customers production operations 

Phone support by experienced service engineers. 

Follow-up with urgent remote service or on-site service.

Included tasks & resources

For forming and inspection equipment: 

+41 41 749 41 41 (worldwide)

+1 860 298 73 91 (USA & Americas)

The 24 Hours Emergency Number provides emergency assistance in English. You are first asked if it is a Hot End or Cold End issue and a brief description of the problem. Then you are connected to an experienced service engineer for phone assistance. In case the issue requires remote service or an on-site service trip, one of our service coordinators is going to schedule a remote or on-site service intervention with you.

For Symplex inspection equipment:

+49 89 55 27 98 77 (worldwide)

The 24 Hours Emergency Number provides emergency assistance in English and German. You are connected to an experienced service engineer for phone assistance and - if required - remote support. In case the issue requires remote service or an on-site service trip, one of our service coordinators is going to schedule a remote or on-site service intervention with you.