For production critical emergencies, 24/7 emergency assistance offers phone assistance by experienced service engineers around the clock. If necessary, we can dispatch a service engineer for urgent on-site service.
Key targets / benefits
Technical service support 24 hours a day, 365 days a year to support our customers production operations
Phone support by experienced service engineers.
Follow-up with urgent remote service or on-site service.
Included tasks & resources
For forming (hot end) and inspection (cold end) equipment:
+41 41 749 41 41 (worldwide)
+1 860 298 73 91 (USA & Americas)
The 24 Hours Emergency Numbers provide emergency assistance in English. You are first asked if it is a Forming (Hot End), Inspection (Cold End) or a BEG Vision inspection equipment issue. You are then connected to one of our service coordinators who will connect you to a service engineer for phone assistance. In case the issue requires remote service or an on-site service trip, the service coordinator is going to schedule a remote or on-site service intervention with you.
For BEG Vision inspection equipment:
+49 89 55 27 98 77 (worldwide)
The 24 Hours Emergency Number provides emergency assistance in English and German. You are connected to one of our service engineers who will provide phone assistance and - if required - remote support. In case the issue requires an on-site service trip, the service coordinator is going to schedule an on-site service intervention with you.