Remote Service

Remote
Description

Experienced FlexIS, FleXinspect and Symplex Remote Service experts can readily access our customers equipment via secure internet to assist with equipment operation, troubleshooting and maintenance. This service can reduce operating costs, downtime and lost production by supplying immediate assistance and problem resolution.

Key targets / benefits

Helps you to master your powerful FlexIS controls, FleXinspect or Symplex equipment. An expert with extensive experience in machine operation, trouble shooting and maintenance stands virtually at your side for in-depth diagnosis, resolving issues and remote supervision. In many cases time consuming and costly dispatching of a service engineer can be avoided

Pre-requisites

FlexIS Remote Service:

  • FlexIS controls equipped with mGuard firewall
  • Internet access

FleXinspect Remote Service:

  • FleXinspect system connected to a FlexIS-3 controls system equipped with mGuard firewall and Internet access
  • Remote access for stand-alone FleXinspect systems require the FleXinspect systems to be equipped with Internet access via a secure plant VPN

Symplex Remote Service:

  • Internet access via a secure plant VPN

Included tasks & resources

FlexIS Remote Service and FleXinspect Remote Service

Online equipment analysis and diagnosis through remote access and over the phone

  • Access to interdisciplinary knowledge pool of connected experts
  • Remote assistance about configuration settings, job parameters, required parts
  • Reports about all Remote Service activities

For your plant's security the Remote Services offer a complete safety & security concept including:

  • Secure connection (VPN) & Access Management
  • Automatic remote link connection check
  • Notification in case of connection problems

FlexIS Remote Service is available during European and US office hours.
Contract customers can call our dedicated FlexIS Remote Service phone numbers:
+41 41 749 41 40 (Europe) Mo – Fr, 8am – 5pm, Central European Time (CET)
+1 860 298 7389 (Americas) Mo – Fr, 8am – 5pm, US Eastern Time (EDT)
Non contract customers, please contact our Regional Service Management at our Savona, St. Petersburg or Johor Bahru offices or your local Bucher Emhart Glass representative

FleXinspect Remote Service is available during US office hours.
Contract customers can call our dedicated Remote Service phone number:
+1 860 298 7389 (Americas) Mo – Fr, 8am – 5pm, US Eastern Time (EDT)
Non contract customers, please contact our Regional Service Management at our Steinhausen, St. Petersburg or Johor Bahru offices or your local Bucher Emhart Glass representative

 

Symplex Remote Service

Online equipment analysis and diagnosis through remote access and over the phone

  • Access to interdisciplinary knowledge pool of connected experts
  • Remote assistance about configuration settings, job parameters, required parts
  • Reports about all Remote Service activities
  • Safety & security concept through a secure connection (VPN)

Symplex Remote Service is available during European office hours.
Customers can call the dedicated Symplex service number +49 89 55 27 98 77 (worldwide), or contact our Regional Service Management at our Steinhausen office or your local Bucher Emhart Glass representative.