Is what keeps our machines running; original parts, service and repair. Our parts are original because things work better together when they are made by the same manufacturer. It makes sense that when you need a part for your Emhart machine, you choose a part from Emhart. And our service and repair teams know the equipment better than anyone.


Project Management

Bucher Emhart Glass has developed the internal capabilities to manage the development of a new glass container manufacturing facility from concept to final commissioning and transfer to the customer.


Inventory Support

The cost of holding stocks of spare parts and accessories at the plant level is a significant but often underestimated element in the lifetime costs of an IS machine.


Original Parts

Bucher Emhart Glass maintains a portfolio of around 150,000 parts for hot end equipment, inspection machines, and refractories. Glass plants can rely on this central stock for most requirements and achieve significant savings compared to the cost of maintaining a supply at the plant level.


24/7 Emergency Assistance

For production critical emergencies our 24/7 Emergency Assistance offers you phone assistance around the clock by experienced service engineers. If necessary, we dispatch a service engineer for an urgent on-site service

Emergency number:
+41 41 749 41 41 (worldwide)
+1 860 298 73 91 (USA & Americas) Hotline


Remote Service

Remote Service gives our customers ready access via secure internet to experienced experts in equipment operation, troubleshooting, and maintenance. This service can reduce operating costs, downtime and lost production by supplying immediate assistance and problem resolution.

Contract customers can call our dedicated Remote Service phone numbers:
+41 41 749 41 40 (Europe) Mo – Fr, 8am – 5pm, Central European Time (CET)
+1 860 298 7389 (Americas) Mo – Fr, 8am – 5pm, US Eastern Time (EDT)


On-Site Service

Our global and multilingual team of over 60 professional service engineers and production specialists offer the specialized skills in forming and inspection to assist our customers and resolve problems.



Emhart Glass offers the world’s most comprehensive product portfolio to the glass container industry, and this service extends long after the equipment has been supplied and taken into operation, over its entire lifetime.



Bucher Emhart Glass offers Technology Upgrades to extend the equipment lifetime as well as upgrades to optimize the performance.


Maintenance Support

Bucher Emhart Glass supports your maintenance of forming and inspection equipment with different support options.


Service Contracts

Service contracts can be offered for the following areas: Remote Service, Maintenance Support and Operational Support.

End to End

End to End Concept

End to End technology will power the glass plant of the future, with integrated equipment that will document, analyze, and react to data automatically to ensure product quality and optimize operation. 

Employees will be safer and more productive. And plant operations will run at peak efficiency to achieve optimum productivity and result in increased profitability.



Our refractory craftsmen – most with at least a decade of experience – are the heart of our operation. They are supported by engineering and R&D 
professionals who emphasize innovative product development and individual customer solutions.