Customer Contact Parts and Web Shop

The cooperation between Bucher Emhart Glass and our customers depends greatly on efficient communications.


In each sales location, the Customer Contact Parts (CCP) department is the first contact for the daily parts-related business. Offering contact in the local time zone and in the local languages is an important service to support our customers in their 24 h, 7 day operations.

Our Web Shop is a second channel for ordering parts, as well as for tracking the order status. It provides various search functions in our comprehensive parts portfolio, for example, search by item number, product category and specific products such as ‘555 feeder.