The Smart Service Circle is an exclusive network for executives and experts from the machine and plant manufacturing sector who are deeply engaged in digitalization and forward-thinking service concepts.
The focus lies on trust-based exchange, hands-on insights and the joint development of concrete solutions. Topics such as remote and field service, AI applications, digital business models, parts strategies and customer portals are fixed points on the agenda.

Insights to the Training Center, Inspection Technology and the Emhart Glass Vision GmbH Production Site

Christian Schäfer, Manager Training & Knowledge, hosted the guests at our facility and presented the company’s in-house training center, which impressed with strong practical relevance and innovative power.
Marcos Pardo, Product Support Specialist, provided a theoretical introduction including a live demonstration of a glass bottle inspection.
Andreas Köstler, Plant & Site Manager, gave an overview of the organizational structure and the Planegg production site. The company introduction was rounded off with an informative tour of the plant.

What was new to the visitors?

• What does Bucher Emhart Glass actually do? A company of the Swiss Bucher Industries AG, Bucher Emhart Glass is the world’s leading provider of machinery and technologies for glass container manufacturing and inspection. With over 100 years of industry experience, the company has shaped the industry with major technological milestones.

• The Training Center offers hands-on learning on the state-of-the-art Emhart inspection equipment. With our company presentation as well as additional insights into the production facility and inspection technology in Planegg, Andreas Köstler, Marcos Pardo and Christian Schäfer offered guests a well-rounded introduction to our business. Participants were especially intrigued by the possibility for customers to practice with their own glass containers and inspection machine setups — enabling highly customized and realistic training experiences.

• The offering is complemented by the digital eAcademy platform, which includes a visual learning progress tracker, a skill matrix and individual development reports. Trainings take place either on-site or at the customer’s location, often supported by smart tools and augmented reality – a concept that inspired many of the participants.