For production critical emergencies, emergency remote support offers phone assistance by experienced service engineers around the clock. If necessary, we can arrange remote support or dispatch a service engineer for urgent on‐site service.
- Multi-channel support
- Global reach with localized expertise
- Around-the-clock availability
- Increase customer satisfaction
- Convenience and flexibility
- Real-time issue resolution
- Faster issue resolution
Included tasks & resources
For forming (hot end) and inspection (cold end) equipment:
+41 41 749 41 41 (worldwide)
+1 860 298 73 91 (USA & Americas)
The 24 Hours Emergency Numbers provide emergency assistance in English. You are first asked if it is a Forming (Hot End), Inspection (Cold End) or a BEG Vision inspection equipment issue. You are then connected to one of our service coordinators who will connect you to a service engineer for phone assistance. In case the service coordinator / service engineer is unable to answer the call right away: please leave a voice mail message (with contact name, call back number, location of the plant, short description of the issue). The service coordinator / service engineer will call you back as soon as possible. In case the issue requires remote service or an on-site service trip, the service coordinator is going to schedule a remote or on-site service intervention with you.
Other Benefits & Contact channels
Automation Support Email to: automationsupport@emhartglass.com
Mo – Fr, 8am – 6pm, Central European Time (CET)
FlexIS Remote Service
+41 41 749 41 40 (Europe) Mo – Fr, 8am – 6pm, Central European Time (CET)
or send an mail to remote.service@emhartglass.com